Carrier terms
General terms of the customer for transport, courier and logistics services
Version: 2026
1. Scope
1.1 These general terms apply to all transport, courier, express, special-run, direct-transport and logistics services between the customer and the contractor.
1.2 They apply to individual orders, recurring orders and all future business relationships.
1.3 Conflicting terms of the contractor are not recognised unless the customer has expressly agreed to them in writing.
1.4 The statutory provisions of the HGB, CMR and other applicable national and international transport rules apply in addition.
2. Placing orders
2.1 Orders may be placed in writing, by email, WhatsApp, SMS or other text form.
2.2 An order is deemed accepted once the contractor confirms it or begins performance.
2.3 By accepting the order, the contractor accepts these terms without restriction.
2.4 Passing orders to subcontractors or third parties is only permitted with the customer’s prior written consent.
2.5 If the contractor breaches clause 2.4, the customer may terminate the order without notice and claim resulting damage.
2.5 Invoices and proof of delivery must be sent to Shukair@lh-transport.de within 3 working days.
3. Prices and payment terms
3.1 Agreed prices are fixed prices.
3.2 All costs for personnel, vehicle, fuel, tolls, insurance and other operating costs are included in the agreed price.
3.3 Additional costs are only reimbursed after prior written approval by the customer.
3.4 Invoices may only be issued after full performance.
3.5 The payment term is 30 days after receipt of a complete and auditable invoice.
3.6 Invoices must include invoice number, tax number/VAT ID, order number, proof of delivery, delivery note, transport documents and any other agreed evidence.
3.7 Incorrect, incomplete or non-auditable invoices are deemed not received.
3.8 The payment term only starts when a corrected and complete invoice has been received.
3.9 The customer is not liable for late payments caused by incorrect invoices or missing documents.
3.10 The customer may withhold payments until outstanding matters have been fully clarified.
4. Performance of the transport
4.1 The contractor must perform all orders properly, professionally and on time.
4.2 The contractor bears sole responsibility for compliance with all legal requirements.
4.3 Only roadworthy, registered and adequately insured vehicles may be used.
4.4 The contractor ensures that all drivers hold the required driving licences.
4.5 Delays, accidents, vehicle breakdowns or other disruptions must be reported to the customer immediately.
4.6 On request, the contractor must provide current vehicle location information.
4.7 The customer may request shipment-status information at any time.
5. Waiting times
5.1 Waiting times of up to 12 hours are included in the agreed freight price.
5.2 Waiting time beyond this is only paid after prior written approval.
5.3 Verbal agreements on waiting-time charges are excluded.
6. Dates, delays and breaches of contract
6.1 Agreed loading and delivery times are binding.
6.2 In the event of a culpable delay of more than 2 hours, the freight charge is reduced by 20%.
6.3 In the event of a culpable delay of more than 4 hours, the freight charge is reduced by 40%.
6.4 In the event of a culpable delay of more than 8 hours, the customer reserves the right to reasonably reduce or refuse remuneration if the service has lost its economic purpose.
6.5 Further claims for damages remain unaffected.
6.6 Failure to appear at the agreed loading time constitutes a serious breach of duty.
6.7 In this case, the contractor is liable for all replacement and consequential costs.
7. Liability
7.1 The contractor is liable in accordance with the statutory provisions of the HGB and CMR.
7.2 This applies in particular to loss of goods, damage to goods, incorrect loading, wrong deliveries, delivery delays and breaches of duty.
7.3 The contractor indemnifies the customer against third-party claims insofar as they are based on breaches of duty by the contractor.
7.4 Force majeure is excluded from liability.
8. Cancellations
8.1 The customer may cancel free of charge up to 12 hours before loading begins.
8.2 After that, a maximum of 50% of the agreed freight charge may be invoiced.
8.3 Cancellations must be made in text form.
9. Documents and evidence
9.1 All proofs of delivery, delivery notes and transport documents must be submitted in full.
9.2 PODs (proof of delivery) must be submitted no later than 2 hours after unloading.
9.3 If submission is late, the freight charge is reduced by 20%.
9.4 If submission takes place more than 24 hours after unloading, remuneration may be reduced by up to 50%.
9.5 Payment may be withheld until all documents have been submitted in full.
10. Insurance obligations
10.1 The contractor must maintain valid business liability insurance.
10.2 Freight carrier liability insurance in accordance with HGB/CMR must also be evidenced.
10.3 The customer may request current proof of insurance at any time.
10.4 If proof of insurance is not provided, the customer may refuse to award orders.
11. Pallet and loading-equipment liability
11.1 The contractor is liable for all Euro pallets, mesh boxes and other loading equipment taken over.
11.2 Loading equipment that is not exchanged, lost or damaged is charged at current replacement value.
11.3 The contractor is responsible for proving proper handover.
12. Confidentiality
12.1 All customer, price, transport and business information must be treated as strictly confidential.
12.2 Disclosure to third parties without the customer’s express consent is prohibited.
12.3 The confidentiality obligation continues indefinitely beyond the business relationship.
13. Set-off and right of retention
13.1 The customer may set off claims, damage, replacement costs and other claims against outstanding invoices.
13.2 Payments may be withheld until all outstanding matters have been fully clarified.
14. Compliance with law
14.1 The contractor undertakes to comply with all statutory requirements.
14.2 Undeclared work, illegal employment or breaches of social regulations entitle the customer to terminate the contract immediately.
14.3 Resulting damage is borne by the contractor.
15. Jurisdiction and applicable law
15.1 To the extent legally permissible, the place of jurisdiction is the customer’s registered office.
15.2 German law applies exclusively.
16. Final provisions
16.1 If individual provisions are or become invalid, the remaining provisions remain effective.
16.2 Amendments and additions must be made in text form.
16.3 There are no side agreements.
16.4 By accepting the order, the contractor confirms that it has read and accepts these terms.