General Terms & Conditions
LH Kurier & Transport – proprietor Louay Shukair
Version: 2025
1. Scope
1.1 These terms apply to all transport contracts, ancillary services, additional services, special services, emergency orders, express orders, call-off orders, framework agreements, project-related orders, flat-rate orders, individual orders, partial deliveries and other services performed by the contractor.
1.2 Deviating, supplementary or conflicting terms of the customer only become effective if they have been confirmed in writing and expressly accepted.
1.3 These terms also apply to all future orders even if they are not expressly agreed again.
2. Placing orders and applicability of these terms
2.1 An order is deemed accepted once it has been confirmed by the contractor in writing (email, SMS, WhatsApp or signed).
2.2 By placing an order, the customer expressly agrees to these terms.
2.3 Deviating agreements, particularly regarding payment terms, scope of services or billing address, are only valid if confirmed in writing by the contractor.
2.4 If the customer states its own conditions: objection by the contractor within 3 working days → these terms apply. No objection → the customer’s conditions apply.
2.5 Partial orders, partial deliveries and partial services are also subject to these terms.
2.6 The contractor may reject orders that exceed the legal, safety, economic or logistical framework.
3. Prices and payment terms
3.1 Invoicing: the contractor issues an invoice after completion of the order.
3.2 Billing address: all orders must clearly show the contractor’s billing address.
3.3 Payment term: 30 days after receipt of invoice unless otherwise agreed in writing.
3.4 Late payment: if the payment term is exceeded, the contractor reserves the right to claim default interest, an administration fee and suspension of further orders.
3.5 Discounts, rebates, special conditions, loyalty discounts or bonuses are only valid if agreed in writing.
3.6 Only the bank details stated on the invoice apply to payments. Changes are confirmed exclusively in writing.
3.7 Currency risks, bank charges, returned direct debits or international payment handling are borne by the customer.
3.8 In the event of partial payments, the oldest receivable is settled first.
4. Documents and proof of delivery
4.1 All documents relevant to invoicing are provided digitally.
4.2 The customer must review them within 48 hours of receipt.
4.3 Missing or incorrect documents do not entitle the customer to refuse performance.
4.4 Original documents remain with the contractor; copies can be sent to the customer.
4.5 Proofs of delivery, delivery notes, transport documents, pallet records and additional documents form part of the billing documentation.
5. Performance of the transport
5.1 The contractor undertakes to perform the transport properly.
5.2 The customer must provide all necessary information correctly.
5.3 Changes to loading or unloading times must be confirmed in writing or digitally.
5.4 The contractor may make necessary changes, route deviations, interim storage or partial deliveries if required for safety, weather or traffic reasons.
5.5 The contractor may reject orders without liability for damages if there is a danger to drivers, vehicles or third parties.
6. Liability
6.1 Liability is governed by the applicable statutory provisions, HGB or CMR.
6.2 Increased liability for valuable freight only applies if agreed in writing.
6.3 Liability is excluded in cases of force majeure, natural disasters, traffic disruptions, strikes, official orders or unforeseeable events.
6.4 The customer’s insurance obligations remain unaffected.
6.5 Damage caused by incorrect information from the customer is borne by the customer.
7. Pallet exchange
7.1 Pallet exchange must be documented and acknowledged by both parties.
7.2 Missing or unclear records cannot be charged.
7.3 Different pallet types, damage or loss are regulated by the customer.
8. Cancellations
8.1 Up to 12 hours before loading time: free of charge.
8.2 Less than 12 hours: 50% of the freight charge.
8.3 Less than 4 hours: 100% of the freight charge.
8.4 Cancellations must be made in writing or digitally.
8.5 Different cancellation charges may apply to emergency orders or special services.
9. Neutrality
9.1 Neutrality must be agreed in writing in advance.
9.2 Breaches of neutrality may result in additional costs.
9.3 The contractor accepts no liability for breaches by third parties.
10. Data protection
10.1 Personal data is processed exclusively for handling the order.
10.2 Storage, disclosure or publication only takes place with express consent.
10.3 The customer is responsible for complying with data-protection requirements relating to its own documents.
11. Place of jurisdiction
11.1 The place of jurisdiction for all disputes is Dortmund to the extent legally permissible.
11.2 German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
11.3 Arbitration, mediation or alternative dispute resolution may additionally be agreed in writing.
12. Final provisions
12.1 If individual provisions are invalid, the remaining provisions remain effective.
12.2 Amendments or additions must be made in writing.
12.3 Verbal side agreements only exist if confirmed in writing.
12.4 These terms also apply to future orders without having to be agreed again.
12.5 The contractor reserves the right to amend these terms at any time. Changes are communicated to the customer in writing and automatically apply to all new orders.